Terms of Service
These Terms of Service (“Terms”) govern your use of the Patient Connect website and related services provided by Patient Connect, LLC.
By accessing or using the website, submitting information, communicating with Patient Connect, or using our services, you agree to these Terms.
1. About Patient Connect
Patient Connect provides patient recruitment, clinical research information, patient advocacy, research support, patient life coaching, and related services.
Patient Connect works with research organizations, clinicians, advocacy networks, sponsors, clinical sites, and patient communities to connect individuals with research opportunities.
2. Informational Purpose
Information available on this website is provided for general informational, research recruitment, advocacy, and educational purposes.
Website content is not intended to replace professional medical advice, diagnosis, or treatment.
Always consult an appropriately qualified healthcare professional regarding medical decisions.
3. Clinical Research Opportunities
Patient Connect may provide information about:
- clinical trials
- medical market research
- research interviews
- patient advocacy opportunities
- screening or pre-screening programs
- other research-related opportunities
Submitting information or completing a screening form does not guarantee eligibility or participation.
Final eligibility is determined by the applicable study team, research site, sponsor, investigator, or other responsible research organization.
4. Voluntary Participation
Participation in any research opportunity is voluntary.
You may choose whether to express interest, participate in screening, or participate in a study.
You may decline an opportunity or withdraw from communications subject to any requirements associated with an active study.
5. No Medical Advice
Patient Connect is not providing medical diagnosis, emergency medical services, or individualized medical treatment through this website.
Nothing on the website should be interpreted as medical advice or as a recommendation to begin, stop, or modify any medical treatment.
If you are experiencing a medical emergency, contact emergency services or an appropriate healthcare provider.
6. Patient Advocacy
Patient advocacy information and services are designed to support communication, education, patient engagement, and access to research opportunities.
Patient Connect does not replace your physician or other healthcare professional.
7. Life Coaching
Patient Connect also provides patient life coaching services. The website describes these services as one-on-one support related to health journeys, goals, mindset, and personal development.
Life coaching is not medical care, psychotherapy, diagnosis, or treatment.
A coaching relationship does not create a physician-patient, therapist-patient, or other licensed healthcare-provider relationship unless separately established with an appropriately licensed professional.
8. Accuracy of Information
We aim to provide accurate and useful information.
However, research studies, eligibility requirements, study locations, recruitment status, compensation, schedules, and other details may change.
We do not guarantee that all website information will always be complete, current, or error-free.
Study-specific information provided by the applicable sponsor or research team should control where there is a conflict.
9. User Responsibilities
You agree to provide information that is accurate to the best of your knowledge when completing forms or communicating with us.
You agree not to:
- submit false or misleading information
- impersonate another individual
- attempt unauthorized access to the website or systems
- interfere with website operation
- use the website for unlawful purposes
- transmit malicious code
- misuse another person’s personal or health information
10. Communications
If you provide contact information and request communications, Patient Connect may contact you by email, phone, text message, or other electronic methods as described in the Privacy Policy and applicable consent notices.
Message and data rates may apply for SMS communications.
You may reply STOP to opt out of SMS messages and HELP for assistance.
11. Compensation and Reimbursement
Some research activities may offer compensation or reimbursement.
The website states that certain research participants may receive compensation for clinical visits or medical market research participation.
Compensation terms vary by opportunity and are governed by the applicable study or research program.
Patient Connect does not guarantee compensation unless specifically stated for a particular opportunity.
12. Third-Party Research Organizations
Patient Connect may connect you with independent research sponsors, research sites, contract research organizations, clinicians, advocacy organizations, or other third parties.
These organizations operate independently and may have their own:
- eligibility requirements
- informed consent processes
- privacy policies
- terms
- compensation policies
- study protocols
Patient Connect is not responsible for the actions or omissions of independent third parties except as required by law.
13. Intellectual Property
Unless otherwise stated, website content, branding, text, graphics, designs, and other materials provided by Patient Connect are owned by or licensed to Patient Connect.
You may use website content for personal, non-commercial informational purposes.
You may not reproduce, distribute, modify, republish, or commercially exploit website content without permission except where permitted by law.
14. Third-Party Links
The website may link to third-party websites or resources.
Patient Connect does not control and is not responsible for external websites, content, policies, or services.
Your use of third-party websites is subject to their own terms and privacy policies.
15. Disclaimer of Warranties
To the extent permitted by law, the website and services are provided on an “as is” and “as available” basis.
Patient Connect does not warrant that:
- the website will always be available
- the website will be error-free
- a particular research opportunity will be available
- you will qualify for a study
- participation will produce a particular medical or personal outcome
16. Limitation of Liability
To the fullest extent permitted by applicable law, Patient Connect and its officers, employees, contractors, and affiliates will not be liable for indirect, incidental, consequential, special, or punitive damages arising from use of the website or services.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
17. Indemnification
To the extent permitted by law, you agree to indemnify and hold Patient Connect harmless from claims arising from your unlawful misuse of the website, violation of these Terms, or infringement of another person’s rights.
18. Privacy
Your use of the website is also subject to the Patient Connect Privacy Policy.
If you submit personal or health-related information, please review the Privacy Policy and any applicable consent language before submission.
19. Changes to These Terms
Patient Connect may revise these Terms from time to time.
Updated Terms will be posted on this website with a revised “Last Updated” date.
Continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law.
20. Governing Law
These Terms should include the governing-law provision selected by Patient Connect and its legal counsel.
Because the website identifies Patient Connect as being located in San Diego County, California, a California governing-law clause may be appropriate, but this should be confirmed by counsel before publication.
Suggested language after legal confirmation:
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
21. Contact
Questions regarding these Terms may be directed to:
Patient Connect, LLC
Email: scoates@patientstudyconnect.com
Telephone: (760) 420-3403
Location: San Diego County, California, United States